Smarter Business Processes for Leaner Operations and Better Service Delivery

Citizant has tackled business process redesign both on a stand-alone project basis and as the front-end of complex application development initiatives.

Our teams use an incremental and integrated approach that leverages BPR proven best practices, processes, tools, methodologies, and existing customer process assets with a consistent focus on stakeholder buy-in and collaboration throughout every step.  This approach provides our customers with ongoing visibility into process iteration and early identification of actionable, tangible processes and priorities.

Our BPR experts have performed successfully on enterprise-wide initiatives at the Centers for Medicare & Medicaid Services, the IRS Taxpayer Communication Office, and within the Department of Justice.  Citizant also leverages its business process expertise as we start up new programs, to identify opportunities to improve current procedures and/or practices and create plans for implementing the recommended improvements.

Creating Short-Term and Long-Term Value through BPR

Citizant's strategy in every process redesign effort is to quickly identify improvement opportunities that will create substantial, easily recognized value for our customers.  These early "quick hits" help to create momentum and set the stage for continued commitments from relevant stakeholders across the organization.

During a 3-year effort at CMS, the Citizant team completed more than 400 business process models (current and target) supporting 50 projects, including the American Recovery and Reinvestment Act (ARRA) and Health Information Technology for Economic and Clinical Health (HITECH) Act. The team collaborated with more than 400 business owners, subject matter experts (SMEs), and policy makers from all organizations under every line of business.  The customer said: "This modeling diagram has become the most valuable piece of paper we have. It is being used daily. It has made so many things so much more efficient..."