Business Process Re-engineering Projects

Applying Lean/Six Sigma to Streamline the IRS Taxpayer Notice Communication Process

Internal Revenue Service has significantly improved service to taxpayers since the Restructuring and Reform Act of 1998. Despite the IRS’s efforts to reduce confusion, complaints and satisfaction surveys indicate that taxpayers still have problems understanding and responding to IRS’s requests. The IRS hired Citizant to analyze and improve taxpayer notification processes using Lean/Six Sigma (LSS).

Comprehensive Business Process Overhaul at CMS

Citizant partnered with the Centers for Medicare & Medicaid Services (CMS) to provide comprehensive Enterprise Architecture (EA) and Business Process Reengineering (BPR) services.  Our efforts supported IT investment decision-making, health policy implementation, and segment architecture development to align with the agency’s mission in ensuring effective, up-to-date health care coverage and promoting quality care for beneficiaries.