End-to-End IT Program Management Support

Citizant’s comprehensive PMO support services help our ogvernment clients meet mission-critical requirements in the most efficient and cost-effective manner possible. Whether working with a PMO or a project manager’s team, Citizant’s program management professionals ensure each project meets its stated requirements while adhering to schedule and budget.

Citizant’s holistic, integrated PMO support approach is based on our expertise in program management, process improvement, cultural transformation, and software development and integration. We have managed a wide variety of program types and disciplines, including:

  • Technology evaluations
  • Systems management
  • Legacy system migration
  • Application development
  • Procurement support, including performance-based contracting
  • OMB Exhibit 300 business case management

Robust “PAM” PMO Methodology


Through a commitment to process quality that spans nearly 25 years, Citizant has developed a scalable, tailorable approach to effective, full lifecycle PMO support. Features of our Performance Assurance Methodology (PAM) include:

  • Integrating effective tools, disciplined management processes, and industry best practices
  • Enabling transparency, accountability, and data-driven decision-making
  • Providing access to a vast process asset library maintained by project management and process improvement experts
  • Developing and implementing tailorable multi-model management and delivery approach blending PMBOK, ISO, CMMI, ITIL, and lessons learned

Our methodology enables the following key elements of a Federal IT PMO’s success:

  • Use of key performance indicators, organizational metrics, and visualization techniques
  • Fit-for-purpose application by experienced and certified project and IT portfolio management professionals
  • Rigorous Program Management Reviews (cited as an Industry Best Practice by both CMMI and ISO auditors)
  • Disciplined peer reviews and retrospectives
  • Well-defined and forward-looking risk management processes baked into delivery approach
  • Informed and implemented by culturally savvy management consulting personnel – culture is key
  • Audited annually to align with evolving agency needs and leading industry recommendations

Certified Processes and Proven Professionals

We employ a structured approach based on management best practices from CMMI-DEV and CMMI-SVC Maturity Level 3 and ISO 9001:2015. Citizant is a registered CMMI Institute Partner, recognizing our expertise and ability to deliver CMMI best practices, planning, and leadership. Our program management solutions are not only on target but also lead to predictable, repeatable success.

Our staff of proven program management professionals includes many Project Management Professionals (PMP®) certified by the Project Management Institute (PMI), who employ PMI’s Project Management Body of Knowledge (PMBOK®). More than 75% of Citizant’s IT professionals hold certifications in relevant technical disciplines such as ITIL, Agile, DevOps, cyber security, IT service management, network engineering, or Federal EA.