IRS Customer Advocate

John Fowler is responsible for building a pipeline for organic growth within the IRS by ensuring excellence in delivery and customer service for full-life-cycle business development for IT systems, software development, systems integration, and business transformation consulting. He serves as the primary liaison on strategy between Citizant and executives on both the business and technology sides of the IRS. John spearheads Citizant’s IRS Strategic Advisory Board of retired IRS senior executives, who provide the company with insight and guidance concerning agency business priorities, processes, technologies, and relationships.

John FowlerJohn’s 35-year career in government service included 25 years supporting the IRS and Treasury in various law enforcement and investigative capacities related to the investigation of criminal tax, white collar and financial crime. John assumed assignments of greater responsibility throughout his career including serving as the Special Agent in Charge of the Los Angeles and Tampa field offices.

As a Senior Executive, John has led nationwide law-enforcement agencies in developing and implementing strategic business processes and large-scale information technology applications to consistently improve performance and outcomes within constrained budgets. John has used his collaboration and facilitation expertise to rally multi-functional teams to achieve organizational goals. He also analyzed financial models and budget formulations from an executive perspective to ensure financial resources remain aligned with strategic business objectives. Before retiring from government service in 2013, John was the Assistant Inspector General for Investigations for the Treasury Inspector General for Tax Administration (TIGTA).

John as exceptional experience overseeing and conducting a myriad of criminal investigations for violations of Federal criminal law including complex white collar financial fraud schemes. His Federal law enforcement experience includes serving as Special Assistant to the Treasury’s Under Secretary Enforcement and as Director of Refund Crimes and Director of Financial Crimes – both within the IRS Criminal Investigation Division (CID). Early in his career, he also served as a U.S. Capitol Police officer, Special Agent U. S. Customs Service, Special Agent for IRS Criminal Investigation, and Special Agent in Charge of two major IRS field offices

He is a coalition builder and strategic collaborator, having managed inter-agency programs between the IRS, Department of Treasury, FinCEN, Dept. of Justice, Dept. of Homeland Security, FBI, State Department, Dept. of Defense components, Veterans Administration, and Interpol. Key areas of focus included complex, white-collar crimes including medical fraud schemes, cyber-intrusion, threat mitigation, data sharing, and international money laundering crimes.

John earned his Bachelor’s Degree in Criminal Justice at St. Ambrose University and an Associate’s Degree in Law Enforcement from Black Hawk College. He also studied accounting at George Washington University and Northern Virginia Community College. John and his wife live in Northern Virginia and enjoy cheering for the Miami Dolphins football team.