An Enduring Commitment to Quality

Citizant has been assessed at CMMI for Development (CMMI-DEV) Maturity Level 3 for more than 10 years and in early 2017 also was independently appraised at CMMI for Services (CMMI-SVC) ML3 through a multi-model appraisal (see more below).  By combining CMMI, ISO, and other best practices with our customers’ existing quality standards and processes, Citizant creates a tailored quality control plan for each project that optimizes delivery quality while avoiding unnecessary burdens or costs.

ISO 9001 badge

Citizant has a long history of quality improvement built on recognized standards, long-term investments, and on-going collaboration with our customers. Citizant’s process journey has resulted in a highly trained workforce (e.g., PMP, ITIL, SAFe) performing at advanced maturity levels of industry-recognized standards, as well as a proven, flexible, world-class set of process assets.

We successfully integrate many quality disciplines, including risk management, configuration management, quality assurance, decision analysis and resolution, and quantitative project management into our standard project management practices. Collectively, these quality standards demonstrate Citizant’s corporate commitment to adopting accepted best practices for consistent, high-quality solution delivery. We bring proven and practical ideas to each customer engagement.

Leading-Edge, Multi-Model Appraisal Combining CMMI-DEV and CMMI-SVC

Citizant’s last two appraisals in 2014 and 2017 were multi-model appraisals, which are unique because they combine the strength of engineering disciplines with proven service delivery processes. This elite process capability ensures Citizant can respond to a variety of work requests and task orders across a broad IT spectrum – including complex, hybrid programs that require both development and services, and provides our customers with repeatability, predictability, and consistent performance.

We cross-train our employees and ensure our processes are scalable to support the breadth of project needs. Companies that have only CMMI-DEV credentials overlook the quality processes applicable to a significant portion of the IT project portfolio. Additionally, Citizant is certified under the International Organization for Standardization (ISO) 9001:2015 international standard for Quality Management for its delivery and talent acquisition processes.

Quality Leadership

Citizant’s Director of Quality Programs, Ms. Pamela Schoppert, oversees all process and quality initiatives, including QMS review, QA audits, and customer satisfaction surveys. Ms. Schoppert, Certified Manager of Quality/Organizational Excellence (CMQ/OE) and PMP, has more than 25 years of process and quality experience. She is an industry-recognized expert who advanced her field by consulting for the CMMI Institute as a co-author of the CMMI-SVC model, regularly presenting at quality conferences, and participating as a member of the American Society for Quality (ASQ) Technical Advisory Group for ISO 9001. Ms. Schoppert also led the Citizant Team that was hired by the IRS AD organization to help them prepare for their recent successful SCAMPI A and B appraisals that covered 150 IRS projects.