Repeatable Quality Leads to Delivery Efficiency & Productivity
Citizant’s long-term investments in recognized standards for quality and performance excellence means that our customers can fully expect us to deliver the desired outcomes on every program. Our customers return to us time after time when their timelines and budgets won’t allow a do-over.
Citizant is an avid CMMI and ISO practitioner with more than 25 years of experience maturing its delivery capability. Our Quality and Performance Excellence program provides federal data, IT, and business leaders with the confidence that we will do the right things, the right way, the first time and every time.
At Citizant, quality is not an afterthought. It is a core competency that is integrated into all our work processes and deliverables, as demonstrated in our integrated Management and Delivery System.
Our Delivery System is built on CMMI-DEV and CMMI-SVC appraisals at Maturity Level 3 (ML3). This system provides:
- End-user satisfaction with services provided, especially on complex programs
- Consistent, exceptional customer satisfaction (CPAR) scores
- Enhanced engagement of our staff and partners
- Prevention of critical defects within deliverables
- Value of Our Integrated Quality System
Our Management System provides the assurance that we will apply rigorous, repeatable internal management discipline on all programs to ensure we on-time, on-budget, and with high quality. It is supported by multiple ISO certifications: ISO 9001:2015 (Talent Acquisition), 20000-1:2018 (Shared Services), and 27001:2024 (Information Security). Our customers benefit from the confidence their programs will face minimal risk and produce predictable, desired outcomes.
