A Longstanding Commitment to Quality

Citizant has a long history of quality improvement built on recognized standards, long-term investments, and ongoing collaboration with our partners and customers.

Citizant is an avid CMMI and ISO practitioner with more than 24 years of experience maturing its delivery capability with advancing internal and external appraisals.

    Citizant CMMI ML3 and ISO badges image

    In January 2023, Citizant successfully underwent its ninth external CMMI appraisal and was rated at Maturity Level 3 for both CMMI-DEV and CMMI-SVC V2.0. Citizant also maintains multiple current ISO certifications that underpin our corporate office and shared services capability: ISO 9001:2015 (Quality Management), ISO 27001:2013 (Information Security Management), and ISO 20000-1:2018 (Service Management).

    Value of Our Integrated Quality System

    At Citizant, quality is not an afterthought. It is a core competency that is integrated into all our work processes and deliverables, as demonstrated in our integrated approach to delivery.

    Citizant’s Quality and Performance Excellence program provides tangible, beneficial results for our stakeholders:

    • Prevention of critical defects within deliverables;
    • Enhanced engagement of staff and partners;
    • End-user satisfaction with services provided;
    • Consistent exceptional customer satisfaction (CPAR) scores; and
    • Lower risk of failure based on predictable results that are achieved through continuous process improvement.

    Structure for Performance Excellence

    Citizant Quality Programs Structure image