Quality, process and change management have been the focus for Pam Rusciolelli Schoppert for more than two decades, leading and supporting improvement efforts for multiple companies and government customers including Defense, Homeland Security, and Treasury organizations. Pam is a recognized expert in effectively implementing and appraising programs according to industry improvement standards including CMMI and ISO. Since 2010, she has established new models, process assets, and templates to standardize the needs of today’s federal government. She has successfully implemented corporate policy and processes for software development, systems engineering, and IT services to help teams succeed to their fullest potential. Pam reports to President/COO David Romola. Before joining Citizant, Pam served for 16 years with SAIC in positions such as a Senior Process Team Member and process consultant for select Mentor-Protégé team members. She is a Certified Manager of Quality/Organizational Excellence, is PMP certified, and previously held leadership roles with the Woman’s Club of Loudoun and VSAarts of Loudoun County.