Quality audit and certification signals consistent delivery of high-quality professionals

CHANTILLY, VA, Sept. 25, 2018 Citizant, a leading provider of IT and business transformation solutions to the U.S. government, successfully completed a recertification audit of its talent acquisition and delivery processes and continues to be registered under the ISO 9001:2015 international standard for Quality Management.

ISO 9001 LogoCitizant’s audit by BSI Group ensures federal government customers that the company consistently delivers highly qualified personnel by following a rigorous, well-defined hiring and onboarding methodology.

“This triennial recertification of Citizant’s Talent Acquisition organization continues a legacy of continual improvement within our Shared Services organization,” said Pamela Schoppert, Director of Quality Programs at Citizant.  “Citizant’s commitment to apply industry-recognized standards in pragmatic, value-driven ways helps optimize our internal operations and maintain a focus on delivery success and exceptional support for our customers.”

In addition to its 12-year commitment to a quality management system comprising CMMI-DEV, CMMI-SVC, and ISO 9001, Citizant responds to customer requests to provide CMMI program planning and appraisal preparation support to customers including the IRS. Citizant is approved as a Partner by the CMMI Institute and is certified to provide official CMMI Institute services in CMMI (Service & Development) – one of the few government IT services providers with this designation. At the IRS, Citizant supports process management and quality improvement for the IRS Application Development (AD) organization. Citizant quality expertise, process coaching, and pragmatic tool adoption were instrumental in support of the IRS AD organization attaining external CMMI-DEV ML3 re-certification in 2016.

Citizant gives back to the industry as a recognized leader in process management, both as an authorized CMMI Partner and a regular contributor to industry standards.  Ms. Schoppert serves as a representative on the U.S. Technical Advisory Group on Quality Management (TAG 176).  She also participates on the architectural working group for the CMMI v2.0 update, focusing on Organizational Behavior.

Citizant’s ISO 9001:2015 certification complements the ML3-appraised practices under both CMMI-DEV and CMMI-SVC.  Collectively, these standards emphasize Citizant’s corporate commitment to provide integrated operational and support processes that ensure management commitment, effective monitoring, and continuous process improvement.

About Citizant

Citizant designs and delivers smarter, leaner business and IT transformation solutions for the U.S. government. The company employs leading experts in Agile transformation, DevSecOps automation, enterprise data management, process improvement, and program management. Citizant invests in mature business practices to ensure delivery excellence and its Civilian Business Unit was recently appraised at Maturity Level 3 for both CMMI® Development and Services Version 2.0, making Citizant the 4th company worldwide to achieve this distinction. The company is also certified in ISO 9001:2015 for Talent Acquisition, ISO 20000-1:2018 for Shared Services, and ISO 27001:2013 for Information Security. Citizant is headquartered in Chantilly, Va., with offices in Washington, D.C., and employees supporting government customers in more than 30 states. More information about the company is available at www.citizant.com. Follow us on Twitter at @Citizant or on LinkedIn.


Bruce Milligan