2-year contract to provide strategic program planning, filing data analytics, and process improvements
CHANTILLY, VA, Feb. 5, 2018 — Citizant, a leading provider of Agile software development, DevOps automation, enterprise data management, and IT modernization services to the U.S. government, has been awarded a 2-year, $2.4-million task order to support the Modernized e-File platform at the Internal Revenue Service.
Modernized e-File (MeF), one of the largest modernization initiatives at the IRS, provides a Web-based platform for filing tax and information returns electronically via registered transmitters and Electronic Return Originators.
Modernized e-File Services
Citizant will provide analytical and technical support services, including strategic and tactical planning, filing data analytics, project management support tools, and program monitoring and control, to promote transparency and enable data-driven decision-making during filing season.
“Citizant’s 17-year history of support to the IRS IT organization has allowed us to develop deep institutional knowledge of IRS systems, processes, delivery partners, and enterprise data,” said Alba M. Alemán, CEO of Citizant. “Our IRS-experienced professionals will partner with the MeF program, work with them to improve operational performance, understand and explain trends and insights into taxpayer and practitioner behavior, and further enhance MeF’s strategic vision and tactical planning for a better customer experience.”
Citizant is an IT services contractor at the IRS, with particular expertise in IT modernization, DevOps implementation, Agile transformation, and continuous process improvement. Citizant’s Process Improvement team supported the IRS Applications Development group through its successful CMMI-DEV Maturity Level 3 appraisal, which covered a portfolio of approximately 150 projects. Citizant’s Strategic Advisory Board of former IRS executives provides planning and management expertise for business and IT initiatives related to tax administration for individual and business filers.